Online
We offer exchanges or refunds for all products returned within 14 days of purchase, in their unopened and original condition.
To exchange or return a product purchased online*, please Contact Us.
*Please note that shipping costs will be at your own expense.
For products purchased via Alipay, PayPal or Klarna
We are unable to process a refund in an Aesop store for purchases made from our online store where payment was made via AliPay, PayPal or Klarna. Please contact our online store to request a return, as per the above guidance.
In-store
Visit one of our Aesop signature stores with your invoice (received by email). Regrettably, we are unable to accept online returns for products purchased in an Aesop signature store, department store or elsewhere.
Refunds
All refunds will be processed to the original method of payment. If your original payment method was an Aesop Gift Card, you will receive a replacement gift card by email when your return is processed.